New users are added to a database by the account admin who will set the initial temporary password. You are encouraged to change this temporary password upon first login, steps indicated below. Please note password changes are only accepted once the 'Change Password' option is clicked.
Login to the web portal with temporary credentials
Navigate to Settings -> Edit User Profile.
Click on 'Change Password', this reveals the password change section
Make sure to select 'Change Password' to accept changes before exiting the input window by clicking 'Save'
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